Swoop In For The Kill The following content is for Members Only Log inRegister Forgot your password? Your password reset link appears to be invalid or expired. Warning: If you do not receive your password within 15 minutes, please check your spam folder and ensure your email address is listed there. Sorry, we had an issue updating your email address. Please try again and if it still does not appear, please contact IPSO support. First name Last name Organisation Or contact us by email or phone Email Phone Postcode Warning: Please do not include any sensitive information in the message. This includes details about your credit card, debit card, secure keys or other sensitive information. This information will only be used to verify your identity. A total of 776 complaints were lodged with the financial ombudsman about PPI between April and June 2014, compared with 606 in the same period last year. They ranged from a customer receiving incorrect information about the level of PPI on a mortgage agreement, to a provider failing to provide the appropriate cover to a customer. Some people were also incorrectly advised that they were buying PPI when they were not. “The findings of this research highlight a huge problem in the way that providers manage and deliver products to customers.” Mr Dodd said. “Too often people aren’t getting what they want, or the services they have been promised. “It is also very worrying that most of these complaints are repeat ones, in which the customers were unable to resolve them. That tells us that many people are either not getting the help they need, or they have been very badly let down.” Mr Dodd added that the Financial Ombudsman Service is very concerned about the high level of PPI complaints. It is urging PPI providers to review their complaints handling processes to ensure people get the help and support they are entitled to. The FOS will continue to take action to ensure PPI is appropriately used in financial services contracts. A total of 776 complaints were lodged with the financial ombudsman about PPI between April and June 2014, compared with 606 in the same period last year. They ranged from a customer receiving incorrect information about the level of PPI on a mortgage agreement, to a provider failing to provide the appropriate cover to a customer. Some people were also incorrectly advised that they were buying PPI when they were not. “The findings of this research highlight a huge problem in the way that providers manage and deliver products to customers. “Too often people aren’t getting what they want, or the services they have been promised. “It is also very worrying that most of these complaints are repeat ones, in which the customers were unable to resolve them. That tells us that many people are either not getting the help they need, or they have been very badly let down. “The FOS will continue to take action to ensure PPI is appropriately used in financial services contracts.” Andy Dodd Ipsoregulated This website and all information contained herein is provided for information purposes only. Ipsoregulated does not provide legal advice, and the information contained herein should not be used as a substitute for legal advice from an attorney. No attorney-client relationship is formed, nor should any such relationship be created, by using this website or submitting any information to Ipsoregulated. Ipsoregulated does not make any representation or warranty regarding the accuracy, completeness, timeliness, suitability, or reliability of any information submitted to Ipsoregulated. Ipsoregulated expressly disclaims all warranties of any kind, express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose and non-infringement. This website links to other sites. Ipsoregulated does not take responsibility for the content or information contained on those sites. Please see our Disclaimer and Terms and Conditions of Use for more information.