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We've recently discovered a new method to measure demand for the products and services you offer. This method has been referred to in the literature as the Net Promoter ScoreSM (NPS), and measures your customer's willingness to recommend you highly. Based on recent research in customer loyalty, NPS is a quick and reliable metric. To implement NPS, all you need is a willingness to follow these three steps: - Define your customer base and how to measure customer satisfaction. - Ask customers for feedback. - Follow-up with them if there is any opportunity to improve. We've created a video and accompanying handout that explains NPS, and details our implementation. If you would like to see the video, click on the following link. http://go.microsoft.com/fwlink/?linkid=107091&clcid=0x409 The handout is also available to you by clicking on the following link: http://go.microsoft.com/fwlink/?linkid=108134&clcid=0x409 Thank you for your time and interest in this matter. We look forward to your reply, and to your future participation in the Net Promoter System. Regards, Sincerely, Kirk Kuykendall Director Net Promoter System PLEASE FORWARD THIS MESSAGE TO OTHERS WHO MIGHT FIND IT USEFUL. To be removed from this mailing list, do not respond to this message. Instead, forward this message to: NetPromoterSystem+Subscribers@NetPromoterSystem.com ---------------------------------------------------- You are currently subscribed to nps@npsgroup.com. To unsubscribe, forward this message to NetPromoterSystem+Subscribers@NetPromoterSystem.com ---------------------------------------------------- Please note that the contents of this e-mail message are intended only for the person(s) to whom it is addressed. If you are not the intended recipient of this e-mail message, or responsible for delivering it to its destination, please inform us immediately and delete this e-mail message from your mail system. Any e-mail message you receive in error is not necessarily the responsibility of Microsoft Corporation, and we are not responsible for the contents of your e-mail. Thank you. Copyright (c) 2001 NetPromoter Systems LLC. All rights reserved.